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RETURNS INFORMATION

We are committed to customer satisfaction. If your items are incomplete, damaged or defective, request for a return or refund must be made within 3 business days of the date of receipt. We will do our best to ensure all returns are handled quickly.

Most items are returnable. We must be notified of all returns within 3 business days of the date of shipment. Returned merchandise will be accepted for credit only if in sealed and resalable condition, and after arrangements have been made with Officeofamerica.com for its return. No returns will be accepted without notification. You may notify us by e-mail at  returns@officeofamerica.com.

Merchandise damaged in transit will be returned, freight collect, to Officeofamerica.com for claim against the outbound carrier.   The customer will receive a replacement for the original item next day priority.

Requesting a Return Authorization Number

To return an item, e-mail us at returns@officeofamerica.com to obtain a Return Authorization Number.

A Return Authorization Number is required to return merchandise. In the event a return is received without prior return authorization, the shipment may be refused and/or returned to you at your expense.

We will need the following information in the e-mail to process your return:

  1. Order number
  2. Your name and day time phone number
  3. Your e-mail address
  4. Item and quantity to be returned
  5. Reason for return
  6. Please indicate whether you would like a replacement for the original item or credit posted to your account

Within 2 business days of receiving your request, we will e-mail you a Return Authorization Number and  return instructions. Should you return something due to manufacturer defect, damage, or an error on our part, we can e-mail you a UPS mailing label to return the items at our expense.

Return Reasons

If you ordered the item incorrectly, or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs.  You will be responsible for the cost of returning the item to Officeofamerica.com. A restocking fee of 15% will apply.  Please note, you will not be credited for the shipping charges.  Not all items are covered by our return policy.  Be sure to check the list of items for which we cannot accept returns due to manufacturer policies.

If we sent you a defective item, an incorrect item, or it was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 2 business days and we will investigate and, if necessary, process a replacement.

Packaging and Sending Returns

Once you have a Return Authorization Number and return instructions, carefully repackage the item in its original condition, including original packaging, products, and accessories (registration cards, manuals, etc.). Write the Return Authorization Number on the outside of the shipping package. Please package the item appropriately for shipment. if possible, save your tracking number and track your return to make sure we receive it.

We will accept full responsibility for the return when we received it. We are not responsible for loss or theft during return transit. For valuable items, you may wish to insure them to cover replacement costs in the event the package is lost in transit.

We reserve the right to refuse refund completely if a product is being returned as new, but has clearly been used or damaged prior to its return.

Return Restrictions

Due to safety concerns and potential for fraudulent claims, we do not accept returns on the following items: electronics, all toner cartridges, hygiene, business machines and consumable products (beverages, food, pharmaceuticals, cleaning supplies and paper). These products will only be accepted in case of manufacturer defect or an error on our part.

In addition, we do not accept returns of calendars, dated appointment books from the current or previous calendar years, and opened computer software.

Processing Refunds/Exchanges

Should you ordered the item incorrectly, or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping expense.

Product shipped in error as a result of Officeofamerica.com order fulfillment, we will replace the product in question.  The customer is asked to return the product utilizing the carrier of choice by Officeofamerica.com. 

As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are usually processed within 3 business days. Please allow  one week to receive replacement merchandise.

Cancellations

Due to our commitment to process orders quickly, orders cannot the canceled once submitted. When the checkout process is completed, our distribution centers are immediately notified to pick your order for shipment. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products return to Officeofamerica.com.

Exchange Policy

We will gladly offer an exchange for any items received damaged or defective provided the request is made within 3 days of receipt of order. Any claims made after 3 days of receipt of order cannot be honored by Officeofamerica.com. Special order items and custom products are not returnable.

Manufacturer Warranties

Unless noted otherwise on our web site, all products are sold with the full manufacturer warranty. The service and period of the warranty will vary depending on the product and manufacturer. If you experience problems with a product after the 10-day period has expired, please contact the product manufacturer. For help or information contacting a manufacturer, e-mail us at inquire@officeofamerica.com.

Other Questions

Please contact us regarding any questions about this policy.